The principles and beliefs that provide the direction of our operations:
Partnerships. We strive to maintain a professional, cooperative and friendly relationship with our clients. We are an extension of your receivables program and get you the answers you need when you need them.
Recovery. Our recovery percentage directly affects your bottom line. In side by side comparisons we consistently beat our competitions recovery rates.
Ethics. Well trained, professional & ethical collectors create a higher rate of return and prevent complaints and lawsuits.
Pacific Coast Credit's focus of effort is the continual pursuit of achieving the highest level of recovery performance for our clients. A critical component of our success is the commitment of resources. Combine that with a talented staff of multicultural and multi-lingual professionals, experienced in all aspects of commercial and consumer debt collection. Our clients can expect to see our company continue with extensive work standards, investments in technologies and training that bring about the most efficient levels of productivity and compliance. We look forward to the opportunities that are ahead of us in this new and ever changing global market place.
Established in 1968, we have a centralized call center and three regional branch offices. We have relationships with agencies throughout the world with ACA International.
All prospective employees are background checked. New employees are also required to sign a confidentiality agreement.
To comply with HIPAA, FDCPA, FCRA, or individual state law we have a training and education program to first certify that a new employee knows the law. Every new employee has to pass the ACA’s FDCPA test. We have also created or own more difficult test that new employees much pass before being allowed to work an account. We also have ongoing classes for sustainment training. Beyond training we place supervisors so that they can make on the spot corrections or transfer a call that is headed in the wrong direction. We strive to foster an environment where collectors feel free to get help or turn calls over when in need of help. Any violations are reported to our client.